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FAQ

How can I track my shipment?

It’s super easy! Just enter your order details in our Track My Order page and you’ll see exactly where your Purrfect package is. You’ll also get email updates, so you’ll know when to expect those fresh kisses. ✨

When will my order arrive?

We ship your order within 24–48 hours. Delivery usually takes 7-12 business days, depending on your location. You’ll receive a tracking link as soon as your package is on its way, so you can follow your fur baby’s fresh smile journey step by step. 🐾

What if my pet doesn’t like it?

No worries — most pets don’t even notice the tasteless powder in their food. But if for any reason your fur baby won’t eat it or you’re not happy with the results, you’re covered by our 60-Day Happy Paws Guarantee. That means you can try Purrfect risk-free. 💚

My delivery is missing/late.

Please write us at hello@get-purrfect.com. Our friendly customer support will handle this for you and will make sure you will get your order.

Is the product safe?

Yes, absolutely! 🐶 Purrfect is made with 100% natural, approved ingredients and is completely safe for dogs. It’s hypoallergenic, grain-free, and gentle enough for daily use — even for picky eaters or sensitive tummies.

How do I return my package?

See our Return Policy for more information